Every Incident. Every Site.On One Map.
IncidentDesk helps security and maintenance teams report, dispatch and resolve incidents — with GPS-tagged requests, a shared ticket inbox, work orders, Special Rates Area levy management and AI analytics, reporting and prediction built into every step.
No credit card required · Cancel anytime
Open Incidents
24
Sites on Map
312
SLA Compliance
94%
Avg Resolution
4.2h
Everything You Need
A complete, mobile-ready toolkit for security, maintenance and Special Rates Area teams.
Live Incident Map
A spatial-first command view of every incident, site and patrol area — see hotspots at a glance.
GPS Service Requests
Security and maintenance reports capture the reporter's live location, photos and the exact site.
Shared Ticket Inbox
Email and WhatsApp conversations become tracked tickets, auto-assigned and linked to requests.
Work Orders & Field Staff
Quotes, approvals, mobile field portal and on-site sign-off for every job.
Special Rates Areas
Manage SRA boundaries, levy invoicing, arrears and rate-payer statements in one place.
Legacy System Onboarding
AI reads screenshots and spreadsheets from TAKEACTION and SECURITY systems to import sites and categories.
WhatsApp ReportingComing soon
Residents and staff log and follow up incidents straight from WhatsApp.
Analytics & Report Builder
Heat maps, SLA performance and AI-guided custom reports for clients and boards.
Customer CRM
Customers, sites and contacts linked together — with AI website capture and duplicate detection.
Your Own Email Branding
Every email goes out with your logo, header banner, brand colours and footer — auto-filled from your website in one click.
From first report to forecast
AI works alongside your team at every stage, from logging an incident to predicting the next one.
STEP 1
Report
AI drafts the incident, suggests the right category and reads photos.
STEP 2
Triage
Emails become incidents automatically, with site and priority picked up.
STEP 3
Analyse
AI explains trends, hotspots and anomalies in plain language.
STEP 4
Predict
Forecasts show where and when incidents are likely next.
AI Analytics
Analyse platform records, live MyIncidentDesk incidents or fetched legacy reports from one place, with AI insights on every chart.
Predictive Analysis
Forecast incident volumes by site, category and time of day so teams can plan patrols and maintenance ahead.
Spatial Intelligence
Hotspot detection, saved watch areas, time-lapse playback and an AI briefing for any area you draw on the map.
AI Report Builder
Build custom client and board reports step by step: KPIs, heat maps, timelines and breakdowns. Save and reuse them.
Smart Incident Logging
AI writes the description, suggests categories and analyses attached photos while you report.
Email to Incident
Incoming emails are read and classified by AI, then turned into incidents linked to the right site and customer.
AI Legacy Onboarding
Screenshots and spreadsheets from older systems are read by AI to import sites and categories in minutes.
Live MyIncidentDesk Sync
Live incidents feed every dashboard, map and report, so analysis always reflects what is happening now.
Flexible Pricing
Pay by team size and the modules you need. Upgrade users or modules anytime. All prices exclude VAT.
Choose your team size
More than 30 users?
Service Management, Assets & Maintenance
CRM, communications, service requests, work orders, projects, vendors, assets and preventive maintenance.
Bundle of up to 10 billable users · excl. VAT
Equivalent to R600/user at a full bundle. Bundles are sold as fixed blocks — single users cannot be bought at this rate.
What's included
- CRM & contact groups
- Shared Inbox (email ticketing)
- WhatsApp bot & Twilio messaging
- Newsletters & email campaigns
- Facilities & ICT service requests
- Kanban board & SLA tracking
- Work orders, quotes & approvals
- Projects & variation orders
- Vendor management & SLA matrix
- Asset register, QR codes & imports
- Preventive & scheduled maintenance
- Facilities, sub-sections & infrastructure
- Document vault & AI document tools
- Owner / tenant client portal
- Website request form integration
- Calendar & operations reports
- Predictive analytics & forecasting
Compliance
Life-safety, inspections, certificates and compliance tracking.
Bundle of up to 10 billable users · excl. VAT
Equivalent to R200/user at a full bundle. Bundles are sold as fixed blocks — single users cannot be bought at this rate.
What's included
- Life-safety checks & registers
- Mobile inspections & checklists
- TIM inspection schedules
- Fire drill tracking
- Compliance dashboard & scoring
- Certificate & expiry alerts
- Corrective action tracking
- Vendor certification checks
- Audit trails & compliance reports
Bookings & Venue Management
Venue bookings, availability calendar, setup requirements, inventory and approvals.
Bundle of up to 10 billable users · excl. VAT
Equivalent to R200/user at a full bundle. Bundles are sold as fixed blocks — single users cannot be bought at this rate.
What's included
- Venue configuration & rates
- Bookings & approval workflow
- Availability calendar & clash detection
- AI natural-language venue search
- Setup & add-on service requirements
- Inventory & equipment allocation
- Automatic booking cost calculation
- Booking reports & schedule manager
Tenants & Letting Management
Tenants, leases, renewals, occupancy and lettable space search.
Bundle of up to 10 billable users · excl. VAT
Equivalent to R200/user at a full bundle. Bundles are sold as fixed blocks — single users cannot be bought at this rate.
What's included
- Tenant register & profiles
- Lease management wizard
- AI lease summarisation
- Renewals & expiry tracking
- Lettable space search & matching
- Occupancy & portfolio reporting
- Tenant documents & compliance
All 4 modules on the 10-user bundle: R12,000/month
Pay only for the modules you need. Upgrade users or modules anytime. All prices exclude VAT.
Included in every plan
No matter which modules you choose, every subscription includes:
WhatsApp messaging via Twilio is included in the Service Management module — Twilio usage is billed directly by your own Twilio account.
Why Teams ChooseIncidentDesk
Built for security companies, improvement districts and property managers who need to know what's happening, where — and get it fixed fast.
- See every incident on a live map
- Capture exact GPS location on every report
- Reduce response times with auto-assignment
- Turn emails and WhatsApps into tickets
- Track SLA compliance in real time
- Automate SRA levy billing and arrears
- Onboard legacy data in minutes with AI
- Branded communication for every client
Average Response Time
2.5 Hours
Get in Touch
Have questions or need a custom plan? We'd love to hear from you.
Email us
support@myincidentdesk.comEnterprise & Custom Plans
Need more than 30 users or a tailored solution? Fill in the form and our team will reach out within one business day.
Ready to Transform YourIncident Response?
Join security and maintenance teams who run their sites on IncidentDesk. Start your free trial today.